Privacy Policy

Captive Media (Browsebase Pty Ltd)

Last Updated: July 2025

At Captive Media, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information.

1. Who We Are

Browsebase Pty Ltd trading as Captive Media (“we”, “us”, “our”) Address: 125 Inglis Street, Ballan VIC 3342 Email: contact@captive.com.au Phone: 1300 756 220

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, phone number, postal address)

  • Business details (company name, job title, ABN)

  • Project-related information (briefs, creative direction, feedback, preferences)

  • Payment information (invoices, banking details for payments)

  • Website usage data (IP address, browser type, pages visited, cookies)

  • Any other information you voluntarily provide to us

We do not collect sensitive information (such as health, racial, or religious information) unless it is necessary for a specific project and you have consented.

3. How We Collect Your Personal Information

We collect personal information:

  • Directly from you (when you enquire, submit a brief, sign a proposal, or communicate with us)

  • From third parties (e.g. referrers, event organisers, or suppliers, with your consent or where permitted by law)

  • Automatically through our website (via cookies, analytics tools, and server logs)

4. Purposes for Collecting, Using and Disclosing Your Information

We collect, use, and disclose your personal information to:

  • Respond to your enquiries and provide quotes

  • Provide video production, photography, creative, and post-production services

  • Manage our client relationships and projects

  • Process payments and issue invoices

  • Improve our website and services

  • Send you marketing communications (only with your consent or where permitted by law)

  • Comply with legal obligations

  • Protect our rights and interests

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Our contractors, freelancers, and service providers (e.g. editors, colourists, voice-over artists, accountants, cloud storage providers) who assist us in delivering services

  • Professional advisers (lawyers, accountants)

  • Government agencies or regulators where required by law

We do not sell your personal information to third parties.

6. Data Storage and Security

We store your personal information securely using reasonable technical and organisational measures. Your information may be stored on secure servers in Australia or reputable overseas cloud providers (such as Google Drive, Dropbox, or similar services used in video production).

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

7. Data Retention

We retain your personal information for as long as it is needed for the purposes outlined above or as required by law. Once it is no longer needed, we will securely delete or de-identify it.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (including Google Analytics and Vimeo embeds) to improve user experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more details, please see our Cookies Policy (or the relevant section in this policy).

9. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal obligations)

  • Withdraw consent where we rely on consent

  • Lodge a complaint about how we handle your personal information

To exercise these rights, please contact us using the details below.

10. Complaints

If you have a complaint about our handling of your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): Website: www.oaic.gov.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@captive.com.au Phone: 1300 756 220 Post: 125 Inglis Street, Ballan VIC 3342

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.